FAQ
General
1. Do I need to treat/paint the wood after the store is installed?
No, all timber used on our stores is tanislised pressure treated to protect against fungal attack and rot. We offer a 10 year guarantee on all our timber. As the timber is a natural product, it will weather over time and silver.
Just like fence panels, there is no harm in painting the store, it will only add to the longevity.
2. What type of base do I need to have for the store to be installed on to?
A flat, solid base is required as due to the weight of the products used to build our stores and the weight of the logs that will be kept in them, they are very heavy. If a solid base is not present, then the store is likely to sink into the ground and potentially deform over time.
The ideal base would be concrete, timber decking, flag stones, etc.
Please feel free to contact us if you have any queries regarding the above.
3. Do I have to install the store myself?
No, due to the roof being installed in a traditional roofing method, our trained team of installers carry out full installation on site so you don’t have to.
4. What if I have dimensions or a design in mind that doesn't match a product in your shop?
We offer a bespoke service for no extra cost and have produced over 100 bespoke stores. If you send us the dimensions and a design we will provide a sketch for your approval, from this we will build and install your bespoke store.
5. Is there an additional charge for the bespoke service?
No, there is no additional charge, all our stores are hand built to order. If there is not a store on our shop page that matches your requirements, then please contact us with sizes and design and we will produce a quotation for your store.
Delivery & Returns:
1. When buying a store from the online shop, when will my store be installed?
Once your order has been placed a member of our team will be in touch within 24 hours. We will then arrange with you a convenient time for installation, approximately 8 weeks from order, including delivery and installation.
2. How are my products shipped and what are the costs?
Our stores are all delivered and installed by trained members of the team, so we will personally deliver and install them.
We do not use couriers, we like to keep the delivery and installation in house to ensure highest standards are met.
Local delivery is FREE (to DE and ST postcodes) however we have to charge for delivery outside of these post codes to cover fuel and time to get to site.
DE, ST – Free
CW, LE, NG, S, SK, TF, WS, WV- £40.00
B, BL, CH, CV, DN, DY, HD, HX, LN, LS, M, NN, PE, WA, WN, WF, WR – £80.00
AL, BB, BD, CB, DL, FY, GL, HG, L, LA, LU, MK, OX, PR, SG, YO – £100.00
BS, CM, DH, HP, RG, SL, SN, SS, TS – £140.00
BA, CA, CF, CO, GU, IP, LD, LL, NE, NP, RH, SP, SR, SY – £160.00
London post codes – £195.00
BH, BN, CT, DT, ME, PO, SA, SO, TN – £200.00
EX, PL, TQ – £280.00
We cover all areas of the UK so if your post code does not appear above then please contact us for a personalised quotation.
3. What are access requirements for delivery?
Ideally, when delivering your store we would require a flat, solid, run from where we can park the van to where the store is going, this way we can wheel your store into place part built.
However, we know this is not always possible, so if access is restricted do not worry, we can bring the store in ‘flat pack form’ and install on site.
4. Returns
Standard products – cancellations and returns
For standard, non-bespoke products ordered online or by telephone, you can cancel from the time you place your order until 14 days after delivery. Contact us using the details on our Contact Us page, giving your name, order number and a clear statement that you wish to cancel.
We will arrange collection. For change-of-mind returns, you are responsible for the direct collection cost, up to £400 including VAT. We will confirm the amount before collection; it will never exceed our direct collection cost. No restocking fee applies.
You may inspect the product as you would in a shop. We may reduce your refund for loss of value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.
As we arrange collection, we will refund you without undue delay and within 14 days of receiving your cancellation notice, using your original payment method. This includes the standard delivery charge paid.
Bespoke and personalised products
Products made to your individual specifications or clearly personalised are excluded from change-of-mind cancellation and returns. This does not affect your rights if the product is faulty or not as described. Standard products are not excluded simply because we manufacture them after you order.
Faulty, damaged or incorrectly supplied products
Please contact us if your product is faulty, arrives damaged or is not as described. We will arrange an appropriate repair, replacement or refund in accordance with your statutory rights. Any necessary collection will be free of charge. The change-of-mind time limit and collection charge do not apply to these claims.
For exchange requests, please contact us to discuss the options.
Your statutory rights are unaffected.
